What is a pre-order?

A "pre-order" is an item we may have manufactured and will require a manufacturing timeframe.

An item may also be offered on pre-order if there is a high demand or for large orders, which will allow us time to process the goods. 

How long do pre-orders take ?

Pre-orders usually take approximately 3 to 6 weeks to be dispatched. This time frame does not take into account delays which are out of our hands, including international shipping delays, production delays, public holiday periods etc. 

The processing period does not include the potential timeframe for you to receive your order once a tracking number has been issued. 

Please allow up to 6 weeks before contacting us.

If you select express postage this will also not change the pre-order processing time. Shipping is a service that Australia Post and DHL will use once your order has been dispatched.

How will I know my order is on its way?

Once we process your order you will receive a confirmation email including tracking information to the email address provided. Please be sure to check your junk email for this confirmation. 

Thank you for reading the information. We appreciate your patience.

Island Made Team